Cancellation and Refund Policy

 

At Digiverse Innovations, we aim to provide our customers with a smooth and satisfactory purchasing experience. This Cancellation and Refund Policy explains when an order may be cancelled and how refunds are handled.

1. Order Cancellation by Customer

Customers may request cancellation of an order by contacting Digiverse Innovations at business@digiverseinnovations.com as soon as possible after placing the order.

Cancellation requests can generally be accepted only if the order has not already been processed, shipped, or otherwise fulfilled.

Once an order has been shipped or fulfilled, cancellation may no longer be possible. In such cases, the customer may be required to follow the applicable return or refund procedure, if available.

2. Cancellation by Digiverse Innovations

Digiverse Innovations reserves the right to cancel an order in circumstances including, but not limited to:

• The product being unavailable or out of stock

• Incorrect or incomplete pricing or product information

• Payment or transaction-related issues

• Suspected fraudulent or unauthorized transactions

• Inability to deliver the order to the provided address

• Technical or operational errors

• Circumstances beyond our reasonable control

If we cancel an order after payment has been received, the applicable amount will be refunded to the customer through the original payment method or another appropriate method, subject to applicable payment-processing procedures.

3. Refunds

Where a refund is approved, the refund amount and eligibility will depend on the reason for cancellation, the status of the order, and any applicable return or refund conditions.

Approved refunds will generally be initiated after the cancellation or refund request has been reviewed and approved.

The time taken for the refunded amount to appear in the customer's account may depend on the payment gateway, bank, card issuer, or other financial institution.

4. Non-Refundable Orders or Products

Certain products or services may not be eligible for cancellation or refund due to their nature.

Where applicable, the specific terms and conditions relating to such products or services will be communicated to the customer before purchase.

5. Refund for Damaged, Defective, or Incorrect Products

If you receive a product that is damaged, defective, or different from what you ordered, please contact us at business@digiverseinnovations.com as soon as possible.

Please include:

• Order number

• Description of the issue

• Photographs/videos of the product and packaging, where applicable

• Any other information reasonably required to verify the claim

After reviewing the claim, Digiverse Innovations may, where applicable, offer a replacement, refund, or another appropriate resolution.

6. Refund Method

Approved refunds will normally be processed to the original payment method used for the transaction, subject to the capabilities and policies of the relevant payment gateway or financial institution.

7. Contact Us

For cancellation, refund, or order-related queries, please contact:

Digiverse Innovations
Email: business@digiverseinnovations.com